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978.640.6900
The most common problems we see are those that are preventable by regular maintenance by a professional.
If you already have a water treatment system, see below for common problems related to your system. If you are experiencing an issue with the water quality or have a failed water test, see the chart below.
We’ve identified some simple fixes you can try first, but please don’t hesitate to contact us with any questions, concerns or help with your water quality needs.
Problem You Notice | Likely Cause | Likely Solution |
|---|---|---|
Hard water symptoms return | Salt tank empty. Softener not regenerating frequently enough. Expired resin. Contact for replacement. | Add salt to brine tank. Set to regenerate more often. |
Softener not using salt | Salt bridge | Pour hot water in brine tank and break up with broom handle. |
Softener not regenerating | Power lost or clock wrong | Restore power, reset time. |
Water tastes salty | Recent regeneration. Softener needs to rinse more. | Run cold water for a few minutes. Adjust rinse setting. |
Low water pressure | Sediment prefilter clogged | Replace filter cartridge. |
Softener beeping or flashing | Power interruption | Reset time on system. |
Softener running during day | Wrong time set | Correct current time and/or reset regeneration time to nighttime. |
Problem You Notice | Likely Cause | Likely Solution |
|---|---|---|
Water stains return | Missed backwash | Manually start backwash cycle. |
Bad smell after vacation | Stagnant water in filter | Run water for 20+ minutes. |
Dirty water briefly after backwash | Normal startup flushing | Run water until clear. |
Filter not cycling | Power lost | Restore power and reset time. |
Filter cycling at wrong time | Timer incorrect | Reset backwash time. |
Water quality issue returning | Not enough flushing | Increase backwash frequency (if adjustable). |
System noisy during backwash | Air in drain line from flow restriction | Replace cartridge filter. |
Problem You Notice | Likely Cause | Likely Solution | Health Risk Level |
|---|---|---|---|
Blue-green stains | Low pH (acidic water) | Acid neutralizer / | Low / moderate |
Red/brown stains | Iron | Iron filter / oxidizing | Low |
Black stains | Manganese | Iron filter / oxidizing | Low |
Rotten egg smell | Hydrogen sulfide (cold and hot) or corroding heating system (if in hot water only) | Aeration / oxidizing | Low |
Cloudy water | Sediment/air | Sediment filter | Low |
Gritty particles | Sand/sediment | Spin-down sediment | Low |
Metallic taste | Iron/copper/manganese | Softener, oxidation | Low |
Salty taste | Sodium/chloride | Reverse osmosis (RO) | Low / Moderate |
Scale buildup | Hard water | Water softener, water conditioner | Low |
Slimy toilet tanks | Iron bacteria | Shock chlorination, chorine injection | Moderate |
Musty/chemical odor | VOCs | Activated carbon filtration | Moderate / High |
Chlorine taste | Municipal chlorine | Carbon filter | Low |
Chloramine taste | Chloramine | Catalytic carbon filter | Low |
Discoloration after rain | Surface infiltration | Well sealing + UV | Moderate |
High nitrate | Fertilizer or septic runoff | RO/anion exchange | High |
Bacteria present | Surface contamination | UV disinfection / chlorination | High |
Lead detected | Old pipes/solder | Pipe replacement, carbon, softener, RO | High |
Arsenic detected | Natural geology | Arsenic removal media / RO | High |
PFAS detected | Industrial/firefighting sources | GAC / RO | High |
High sulfate | Natural mineral | RO / ion exchange | Low / Moderate |
Spots on dishes | Hard water/high TDS | Softener / RO | Low |
Greenish water | Copper corrosion | Acid neutralizer | Moderate |
At Well Water Connection, we provide professional water testing and customized treatment solutions to protect your family, your plumbing, and your investment in your home.
Well Water Connection offers thorough inspections for clients who are looking to purchase a home. Our inspections may include water testing, well, pump & tank inspection, and drawdown & recovery test.
We design and install the right solution for your home and your water, and take extra precautions so you can feel comfortable and confident it was done correctly.
Our maintenance process will depend on the type of system that is installed. In general, the water is tested to ensure the unit is working properly and maintenance is done to manufacturers specifications.
Recent testimonials from our happy customers.
Well Water Connection offers water well drilling, pump & tank installations and services, water test and treatment systes, and more across Eastern Massachusetts and Southern New Hampshire.